We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and are committed to providing top-notch service to keep you happy!

 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the delivery of the product. To qualify for a return, the item must be unused, in its original condition, and in the packaging it arrived in (unless the issue is related to product quality). To complete your return, we require a receipt or proof of purchase. Please ask our customer service support@getclareo.com to make sure you send the package to the right address.

Please do not return goods directly to the place of delivery without communicating with customer service. Before sending any items back, please contact our customer service team at support@getclareo.com for the correct return instructions and shipping address. Returns sent without prior communication will not be accepted or refunded.

If your return is accepted, the customer is responsible for covering the return shipping cost. Shipping fees will vary depending on the carrier you choose. We will send all the information required for shipping once your return has been accepted.

If you meet the return and refund regulations, please contact our email support@getclareo.com to obtain return information.

 

Important Notes

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose.

We stand by the quality of our product. If you're not satisfied with your purchase, we offer a money-back guarantee, provided that:

1. The package is unopened and remains sealed

2. The product has not been used or damaged

3. It has been tested under proper weather conditions and used according to the provided instructions

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@getclareo.com

 

Late or missing refunds (if applicable)

If you haven’t received your refund within the expected timeframe, first recheck your bank account. Then, contact your credit card provider or bank, as processing times may vary, and may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have completed all the following, and still have not received your refund, please contact us at support@getclareo.com. Please contact our Customer service at support@getclareo.com to get the return address, and further assistance