Shipping policy
Shipping Rates and Estimates
We provide free ground shipping on all orders within the United States and Canada. Right now, we don't offer international shipping, but we're working on making that happen soon!
Please be aware that due to extra precautions being taken to ensure the safety of our fulfillment team, there may be occasional delays in delivery.
Processing Time
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All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
Delivery Estimates
Delivery times are estimates and are subject to change due to unforeseen circumstances (e.g., carrier delays, weather, customs processing).
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United States: 6-12 business days
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Canada: 6-12 business days
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using the link provided in the email.
Customs, Duties, and Taxes
Clareo is not responsible for customs and taxes applied to your order.
All fees imposed during or after shipping (e.g., tariffs, taxes) are the responsibility of the customer.
Missing or Delayed Packages
If your order hasn’t arrived within the estimated delivery time, please:
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Check your tracking number for updates.
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Contact your local carrier for assistance.
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Reach out to us at support@getclareo.com with your order number and we’ll be happy to help.
Contact Us
If you have any questions about our shipping policy, please contact us at:
support@getclareo.com